Youth Law Australia complies with the Privacy Act 1988 and follows the National Privacy Principles guidelines in its information management practices. As a result, this policy applies to all records containing personal or sensitive information. This includes all information collected through the Youth Law Australia website, or its services including e-mail or phone advice and TeachLaw.
Youth Law Australia is committed to protecting the privacy of its clients, staff, volunteers and Board of Directors members. This policy outlines how Youth Law Australia collects, stores or uses any personal or sensitive information collected through the website or its services for the provision of legal advice, information or referrals.
When handling personal information, Youth Law Australia will:
Youth Law Australia uses personal information collected from clients to assist with providing legal services and for monitoring and assessing the Centre’s services through statistical data.
Youth Law Australia collects sensitive information from clients, such as ethnic or racial origin, in order to better assess relevant services or for funding purposes. This information is only collected with the client’s consent and will only be disclosed for the purpose outlined above once it has been de-identified.
Staff, volunteers and Board members must not communicate, publish, release or disclose any information provided to Youth Law Australia that may directly or indirectly identify clients, except:
If you request further information or advice through phone, webchat, e-mail, use the feedback function, donate to Youth Law Australia or otherwise contact Youth Law Australia the following information may be requested and stored:
Youth Law Australia will not use your personal information for any other purpose unless you give permission. Your email and contact details will not be passed on to any other organisation, unless required by law or if you give permission to do so.
When you visit the Youth Law Australia site, our servers may record information about:
This will not reveal any information about whom or where you are. Youth Law Australia may publish statistics about how many visits we had, the length of the visit, number of pages accessed per visit, the search engine and search terms used to find us. This is to determine how useful the site is and improve it.
Client files are stored electronically in the Lawmail content management system (Jira) & CLASS which is only accessible through secure login. Any hard copies of client files are stored securely when not in use and are not left lying on desks, in central work areas or anywhere where the client’s name or any other information can be seen by others.
Complaints about breaches of privacy should be handled in accordance to the complaints management policy. You can contact Youth Law Australia at [email protected] if you have questions about this policy, or would like to obtain a copy of the complaints policy.
Please contact Youth Law Australia at [email protected] for any other queries.
If you live in SA, NSW, TAS or QLD, you can also call us on 1800 950 570 Monday – Friday, 9.30am to 5pm (AEST).
If you do not live in these states, you can still call us on (02) 9067 6510 Monday – Friday, 9.30am to 5pm (AEST).