Emergency Contacts

If you have a legal question, you can submit a request via our Get Help Now form here. If your situation is an emergency please call Triple Zero (000). 

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If you are in physical danger

If you are in immediate physical danger, call the police on Triple Zero (000) and get to a safe place, like a hospital or police station, if you can.  

If you need emergency accommodation


If you need crisis accommodation, you can contact these services for support.  

Homeless Hotline 

Homeless Hotline is a phone information and referral service for people who are experiencing homelessness or are at risk of homelessness in Queensland. They can provide information about where you can find support, accommodation, meals or showers. You can call them on 1800 474 753 or visit their website here 

Ask Izzy 

Ask Izzy is an online search tool that helps people find shelter, food, health and other critical support services. It is free and anonymous. 

You can access the tool 24/7 here. 

If you are unsafe at home


If you are in immediate danger, call the police on Triple Zero (000).  

Child Protection QLD  

If you are unsafe at home, or concerned for the safety of another young person, you can make a report to Child Protection QLD by:  

  • Calling a Regional Intake Service (from 9am to 5pm, Monday to Friday)  
  • Calling the Child Safety After Hours Service Centre on 1800 177 135 after business hours.  

DV Connect Womensline  

Womensline can provide information and referrals, safety planning, emergency transport and crisis accommodation to women who are experiencing domestic and family violence. You can call them 24/7 on 1800 811 811. 

DV Connect Mensline  

DV Connect Mensline provides free, confidential telephone counselling to Queenslanders identifying as male who may be experiencing or using domestic violence. You can call them on 1800 600 636 from 9am – midnight every day, or visit their website here 

If you are having a mental health crisis


If your situation is life-threatening, call Triple Zero (000) immediately or go to your nearest Emergency Department.  

1300 MH CALL: Mental Health Access Line  

1800 MH CALL is a 24/7 mental health telephone triage service that provides support and referrals to people experiencing a mental health crisis in Queensland. You can call them on 1300 642 255.  


Lifeline offers 24-hour crisis support and suicide prevention counselling on 13 11 14. You can also speak to a counsellor online 24/7 here 

Suicide Call Back Service  

The Suicide Call Back Service is a free national service that provides 24/7 counselling to people at risk of suicide or experiencing other emotional and mental health issues. Call them on 1300 659 467 or chat with them online here 

If you need support 

If you need mental health support and counselling, you can contact the services below.  


1800RESPECT is a counselling and support service for people who have experienced sexual assault or domestic and family violence. You can call them 24 hours a day on 1800 737 732 or chat to them online here 

Kids Helpline 

You can call the Kids Helpline on 1800 55 1800 for free and private counselling (available 24 hours a day, but there can be a wait to get through). They are happy to talk to young people between the ages of 5-25 years about anything that’s troubling them. You can also email them or chat online here.  

Beyond Blue  

Beyond Blue provides free telephone and online counselling to anyone in Australia. You can call a counsellor on 1300 22 4636 or chat online here 


13YARN is a 24/7 crisis support line for Aboriginal and Torres Strait Islander people nation-wide. Call them on 13 92 76 or visit their website here 


QLife provides anonymous and free LGBTI peer support and referral for people in Australia wanting to talk about sexuality, identity, gender, bodies, feelings or relationships. You can call them on 1800 184 527 (3pm to midnight each day) or chat to them online here. 

Butterfly Foundation  

The Butterfly Foundation provide phone and online counselling and support for people experiencing eating disorders and body image issues. You can call them from 8am – midnight on 1800 33 4673 or chat to them online here 


Griefline provides telephone support to anyone experiencing grief or loss. You can call them on 1300 845 745 from 8am to 8pm (AEDT) or visit their website here. 

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